Free Shipping on orders of $30 or more + Always Free returns

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FAQ's

Trial and Billing

Our 7 day free trial lets you live life in our products before you commit to buying—like a test drive.

 To make sure your payment method is valid and can be charged once the trial period is over, a temporary hold will be placed on your card, which may appear as “pending” or “processing.”

 If you choose to return your order within our 7 day trial, we'll void the hold on your card and the funds will be released back into your bank account or credit card. Depending on your bank this typically takes 1-2 business days. Rest assured, you have 30 days from the time your order was placed to initiate a free return for a full refund. To start a return, send us an email at hello@chaads.com. 

After you place your order and opt in to our in-home trial, a temporary hold will be placed on your card, which may appear as “pending” or “processing” depending on your bank or credit card. This helps us ensure the payment method is valid. At the end of your 7 day trial, your card will be charged.  

Chaads offers a 30 day return/ refund policy. email us at hello@chaads.com

About Chaads

Chaads Promise – to provide men with the most comfortable undergarments on the planet for the lowest possible price. 

Take the Chaads Challenge – We Dare You. Order Chaads and try to find something wrong with them. Go ahead…we’ll wait. If you like them, keep them. We’ll only charge you after you’ve had your Chaads for a week. But if they’re not the most comfortable underwear, socks, or t-shirts you’ve ever worn, send them back. That’s it – no fine print, no exceptions. We don’t charge you until you’ve had an entire week to try your Chaads. 

Sizing/ Material Content

Waist 30-31: Small
Waist 32-34: Medium
Waist 35-37: Large
Waist 38-41: Extra Large

Waist 42-44: XX Large

Material: 47% viscose, 47% cotton, 6% Spandex

C​hest Size: 34-36": Small 

C​hest Size: 38-40": Medium

C​hest Size: 42-44": Large

C​hest Size: 46-48": Extra Large 

C​hest Size: 50-52": XX Large

Material: 100% Combed & Ringspun Cotton  

Size: L (US Shoe Size 91/2 -13)

Payments

Probably, but it’s not our fault (really). The Supreme Court made a decision back in June of 2018 that made most online retailers start collecting applicable taxes. Based on the goods ordered and the location of delivery, chaads may be required to collect the applicable local tax for your order. Rates vary based on state, county, or city. We’ll show you any taxes collected for your order at checkout. 

We accept Apple Pay and all major credit and debit cards including Visa, MasterCard, American Express, and Discover. Unfortunately, we cannot accept international credit and debit cards, PayPal, checks, or money orders.  

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Shipping/ Returns

100% satisfaction guarantee.

Returns are accepted on all other purchases within 30 days of receiving the product as long as the product is in its original condition (hasn’t been worn or washed).

Returns are not accepted on any sale items marked as “all sales final.”

No its FREE

Orders placed with standard shipping are typically processed within 1-3 business days (excluding weekends/ and major holidays).

US domestic orders are shipped via USPS and are estimated to arrive within 2-7 business days.

International orders (outside the US) are shipped via Globegistics and are estimated to arrive within 1-3 weeks, excluding customs clearance and any transit delays that may arise from that process.

Orders shipped to Alaska, Hawaii, and Puerto Rico are estimated to arrive within 7 business days.

Orders shipped to Guam and APO/FPO addresses are estimated to arrive within 10 business days.

*All timeframes listed above are estimates.

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All orders are shipped out of our Burbank, CA warehouse to locations everywhere in the US, Canada, and the United Kingdom. P.O. boxes are fine, and we also ship to all military locations via DPO, FPO, and APO addresses.

Please note: Depending on the shipping destination, your package may be subject to taxes and other fees charged by the local customs authority and/or the preferred carrier in your country.

Contact Us

Monday -Friday 7am-5pm pst

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